Terms of Use

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Agreement to Terms

By accessing and using flamehandmadeal.world and our translation services, you accept and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our services.

Description of Services

Flamehandmadeal provides professional translation services for texts, documents, and web content. We translate content from one language to another, maintaining accuracy and cultural appropriateness to the best of our ability.

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms of Use. You agree not to:

Use our services to translate content that is illegal, harmful, threatening, abusive, defamatory, or violates any applicable laws or regulations
Submit content that infringes on intellectual property rights, privacy rights, or other rights of third parties
Use our services to translate content containing malware, viruses, or other harmful code
Attempt to gain unauthorized access to our systems, networks, or accounts
Interfere with or disrupt the operation of our website or services
Use automated systems or bots to access our services without permission
Impersonate any person or entity or misrepresent your identity or affiliation
Collect or harvest information about other users without their consent
Use our services for any commercial purpose that competes with our business

Violation of these acceptable use provisions may result in immediate termination of your access to our services and may subject you to legal action.

Client Responsibilities

You agree to:

Provide accurate and complete information when requesting services
Submit content that you have the legal right to translate
Ensure that content does not violate any laws or infringe on third-party rights
Review and approve translated content before final delivery
Make timely payments as agreed upon
Notify us immediately of any errors or issues with delivered translations
Provide clear instructions and context for translation projects

Service Delivery

We will make reasonable efforts to deliver translations within agreed timeframes. Delivery times are estimates and may vary based on project complexity, length, and availability of specialized translators.

Payment Terms

Payment terms will be specified in individual project agreements. Generally, payment is due upon delivery of completed translations unless other arrangements are made. Late payments may incur additional fees.

Intellectual Property

Upon full payment, you receive full rights to use the translated content. Original source materials remain your property. We retain the right to use translation memories and glossaries created during your projects for consistency in future work, unless otherwise agreed.

Revisions and Corrections

We provide one round of minor revisions for errors or omissions within 30 days of delivery. Major changes or additional revisions may incur additional charges. Revision requests must be specific and clearly communicated.

Limitations of Liability

While we strive for accuracy, translations are interpretations and may contain errors. To the fullest extent permitted by UK law:

Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific translation service in question
We are not liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits, business interruption, loss of data, or loss of business opportunities
We are not liable for any damages resulting from your use of translated content in ways not intended or for purposes for which it was not designed
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control
We do not guarantee that translations will be suitable for any specific purpose or use

Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

Confidentiality

We treat all client content with strict confidentiality. However, you are responsible for ensuring that confidential information is properly identified, and we recommend using non-disclosure agreements for highly sensitive materials.

Cancellation and Refunds

Projects may be cancelled before work begins with full refund. Once translation work has commenced, cancellation terms will be determined based on work completed. Refund policies are detailed in our Return Policy.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of modified terms.

Dispute Resolution

If you have any concerns or disputes regarding our services or these Terms of Use, we encourage you to contact us first to resolve the matter amicably. We will make reasonable efforts to address your concerns promptly.

If we cannot resolve a dispute through direct communication, the following dispute resolution procedures apply:

Informal Resolution: We encourage good faith negotiations to resolve disputes without formal proceedings
Mediation: Before initiating legal proceedings, parties may agree to attempt mediation through a mutually acceptable mediator
Legal Proceedings: If informal resolution and mediation are unsuccessful, disputes will be resolved through the courts as specified in the Applicable Law section

You may also have the right to refer certain disputes to alternative dispute resolution schemes or consumer protection organizations, as applicable under UK law.

Applicable Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes, claims, or legal proceedings arising out of or relating to these Terms of Use or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. This includes:

Contractual disputes relating to our translation services
Claims for breach of contract, negligence, or other legal causes of action
Disputes regarding payment, delivery, or quality of services
Intellectual property disputes

If you are a consumer resident in Scotland or Northern Ireland, you may also have rights under local consumer protection laws, and certain provisions may be subject to the laws of your jurisdiction while maintaining the jurisdiction of English and Welsh courts for dispute resolution.

Contact Information

For questions about these Terms of Use, please contact us at:

Flamehandmadeal
8 Christchurch Rd, Bournemouth BH1 3NA, United Kingdom
Email: supportY3mxs9K1m
Phone: +441202554320