Privacy Policy

Last Updated:

Introduction

Flamehandmadeal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation services through the website flamehandmadeal.ddd.

Information We Collect

We collect information that you provide directly to us when you request translation services, contact us, or use our website. This includes:

Personal identification information (name, email address, phone number)
Business information (company name, job title, business address)
Content submitted for translation (documents, texts, web content)
Payment information processed through secure third-party payment processors
Communication records including emails and messages
Technical information automatically collected when you visit our website (IP address, browser type, device information, pages visited, time spent on pages)
Information collected through cookies and similar tracking technologies (see our Cookies Policy for details)

How We Use Your Information

We use the information we collect to:

Provide translation services and fulfill service requests
Process payments and manage billing
Communicate with you about your projects and our services
Improve our translation services and website functionality
Send you updates, promotional materials, and service announcements (with your consent)
Comply with legal obligations and protect our rights
Maintain translation memories and glossaries for consistency across your projects
Analyze website usage and user behavior to enhance user experience
Prevent fraud and ensure website security
Personalize content and advertising based on your preferences

Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal grounds:

Contractual Necessity: Processing is necessary to perform the translation services contract and fulfill our obligations to you
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, website security, and fraud prevention
Consent: Where you have given clear consent for us to process your personal data for specific purposes, such as marketing communications
Legal Obligation: Processing is necessary to comply with legal obligations, such as tax and accounting requirements
Vital Interests: Processing may be necessary to protect your vital interests or those of another person

You have the right to withdraw consent at any time where processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing before the withdrawal.

Data Protection

We implement appropriate technical and organizational measures to protect your personal data and translation content against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit and at rest
Secure servers and databases with restricted access
Regular security assessments and updates
Staff training on data protection and confidentiality
Confidentiality agreements with all translators and service providers
Regular backups and disaster recovery procedures
Access controls and authentication mechanisms

All translation files and documents are handled with strict confidentiality and stored securely. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With translators and linguists necessary to complete your translation projects (all bound by confidentiality agreements)
With service providers who assist us in operating our business, including payment processors, hosting providers, and analytics services (subject to confidentiality agreements and data processing agreements)
When required by law or to respond to legal process, court orders, or government requests
To protect our rights, property, or safety, or that of our clients, employees, or others
In connection with a business transfer, merger, or acquisition (with notice to affected users)
With your explicit consent for specific purposes

All third parties with whom we share data are required to maintain appropriate security measures and use your information only for the purposes specified in our agreements with them.

Your Rights and Options

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data in certain circumstances
Right to Restrict Processing: You can request that we limit how we use your data
Right to Data Portability: You can request transfer of your data to another service provider
Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: You have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data properly

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month, though this may be extended in complex cases.

Third-Party Services

We use various third-party services that may collect and process your personal data. These services include:

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as your IP address, pages visited, time spent on pages, and referring websites. This data helps us improve our website and services. For more information, see Google's Privacy Policy: https://policies.google.com/privacy
Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track conversions and may collect information about your interactions with our ads. For more information, see Google Ads Privacy Policy: https://policies.google.com/privacy
Google Ads Remarketing: We use Google Ads remarketing to show you relevant advertisements on other websites you visit. This service uses cookies to display ads based on your previous visits to our website. You can opt out of Google's use of cookies for advertising by visiting Google's Ads Settings: https://adssettings.google.com
Google Maps API: If we use Google Maps on our website, Google may collect information about your location and usage. For more information, see Google Maps Privacy Policy: https://policies.google.com/privacy

These third-party services have their own privacy policies and terms of service. We encourage you to review them to understand how they handle your data.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and provide personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly
Analytical Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Google Ads)
Functional Cookies: Remember your preferences and settings

For detailed information about our use of cookies, including how to manage your cookie preferences, please refer to our Cookies Policy.

Data Retention Periods

We retain your personal data and translation content only for as long as necessary to fulfill the purposes for which it was collected, including:

Active Client Data: Retained while you are an active client and for 7 years after your last transaction for legal and accounting purposes
Translation Content: Retained for the duration of our service relationship and up to 7 years after project completion, unless you request earlier deletion
Translation Memories and Glossaries: Retained to maintain consistency in your future projects, unless you request deletion
Marketing Data: Retained until you withdraw consent or opt out of marketing communications
Legal Obligations: Some data may be retained longer if required by law, such as tax records (typically 7 years)

After the retention period expires, we will securely delete or anonymize your personal data in accordance with our data protection policies.

International Data Transfers

As a translation service provider, we may transfer your data to translators and service providers located in different countries outside the UK and European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements, including:

Standard Contractual Clauses approved by the UK government
Adequacy decisions by the UK government recognizing the recipient country's data protection standards
Binding corporate rules or other approved transfer mechanisms
Your explicit consent where appropriate

We will only transfer your data to countries that provide an adequate level of data protection or where we have implemented appropriate safeguards to protect your data.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

Posting the updated Privacy Policy on this page with a new "Last Updated" date
Sending an email notification to registered users (if the changes are significant)
Displaying a notice on our website for a reasonable period

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Flamehandmadeal
8 Christchurch Rd, Bournemouth BH1 3NA, United Kingdom
Email: supportY3mxs9K1m
Phone: +441202554320