Return Policy

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Overview

This Return Policy outlines the terms and conditions for cancellations and refunds of translation services provided by Flamehandmadeal through flamehandmadeal.ddd. As translation services are customized and delivered digitally, our return policy differs from traditional product returns.

This policy complies with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Return Period

As digital translation services are provided immediately upon delivery, the following return periods apply:

Standard Services: You have 14 days from the date of delivery to request a refund or cancellation, provided the service has not been fully performed or accepted
Express/Urgent Services: For services delivered within 24 hours or less, the return period is 7 days from delivery
Completed and Accepted Services: Once you have accepted the delivered translation and made full payment, the standard return period may not apply unless there are significant errors or breaches of contract
Custom Services: For services specifically tailored to your requirements, return eligibility depends on the stage of completion and work performed

These periods are in addition to your statutory rights under UK consumer protection law, which may provide longer protection periods in certain circumstances.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

The return request must be made within the applicable return period
You must provide a clear reason for the return request
The translation service must not have been substantially used or distributed
For cancellation before work begins, you must notify us in writing
For refunds due to errors, you must provide specific details about the issues encountered
The source material provided must have been accurate and complete
You must not have requested revisions that significantly alter the original scope of work

We reserve the right to refuse returns that do not meet these conditions or that we determine are made in bad faith.

Order Cancellation Policy

You have the right to cancel your order for translation services under the following circumstances:

Cancellation Before Work Begins

If you cancel your translation project before any work has commenced, you are eligible for a full refund of any payments made. To cancel, you must notify us in writing (email is acceptable) within 14 days of placing your order, or before work begins, whichever is earlier.

Cancellation After Work Begins

Once translation work has started, cancellation terms depend on the amount of work completed:

Less than 25% completed: Full refund minus a 10% administrative fee
25-50% completed: Partial refund of 50% of the total fee
50-75% completed: Partial refund of 25% of the total fee
More than 75% completed: No refund, but you will receive the completed work

Urgent Projects

For express or same-day translation projects, cancellation after project acceptance may not be eligible for refund due to immediate resource allocation. However, we will consider each case individually and may offer partial refunds if cancellation occurs very shortly after acceptance and before significant work has been performed.

Right to Cancel Under Consumer Law

Under UK consumer protection law, if you are a consumer (not a business), you have the right to cancel distance contracts within 14 days without giving any reason. However, this right may not apply if you have expressly requested that we begin providing the service before the end of the 14-day cancellation period and you acknowledge that you will lose your right to cancel once the service has been fully performed.

Return Shipping Costs

As our translation services are delivered digitally (via email, secure download, or online portal), there are no physical products to return and therefore no return shipping costs apply.

In the event that we have provided physical documents or materials as part of our service, you may be responsible for return shipping costs unless the return is due to our error or a breach of contract on our part.

Refund Eligibility

Refunds may be considered in the following circumstances:

Project cancelled before work begins: Full refund of all payments made
Translation errors: Significant errors that deviate substantially from the source material may qualify for full or partial refund after review
Failure to meet delivery deadlines: If we fail to meet agreed delivery deadlines without prior notification or reasonable justification, you may be eligible for a refund or credit based on the extent of the delay
Breach of contract: If we fail to provide the service as agreed or breach our contractual obligations, you may be entitled to a full or partial refund
Unsatisfactory quality: If the translation quality does not meet the agreed standards and cannot be rectified through revisions, a refund may be considered
Source material issues: If errors in client-provided source material prevent accurate translation and were not identified during project initiation, refund of affected portions may be available

All refund requests are subject to review, and we reserve the right to determine eligibility based on the specific circumstances of each case.

Non-Returnable Items

The following situations are generally not eligible for refunds:

Stylistic preferences: Subjective interpretations of translation choices, tone, or style that do not constitute errors
Source material changes: Changes to source material after translation has begun or after delivery
Scope changes: Revision requests beyond the scope of the original agreement or additional work not included in the original quote
Client-caused delays: Delays caused by client-provided incomplete, unclear, or late source materials
Accepted services: Services that have been accepted, approved, and fully paid for, unless there are significant errors or breaches of contract
Completed urgent services: Express or same-day services that have been completed and delivered
Custom work: Services specifically tailored to your requirements that have been substantially completed
Third-party issues: Problems arising from third-party software, platforms, or services used to deliver or access translations

This list is not exhaustive, and each case will be evaluated individually based on the specific circumstances.

Revision Requests

We provide one round of minor revisions at no additional cost within 30 days of delivery. Revision requests must be specific and clearly communicated. Major revisions or additional rounds of revisions may incur additional charges as outlined in our Terms of Use.

Return Process

To initiate a return or cancellation, please follow these steps:

Contact Us: Send an email to supportY3mxs9K1m with the subject line "Return Request" or "Cancellation Request"
Provide Information: Include the following information in your request:
- Your order or project reference number
- Date of purchase or order placement
- Reason for return or cancellation
- Any relevant documentation or evidence
Review Period: We will review your request within 5 business days and respond with our decision
Approval: If approved, we will confirm the refund amount and processing timeline
Processing: Approved refunds will be processed to the original payment method within 10-14 business days

For cancellations before work begins, you may also cancel through your account dashboard if you have an account with us.

Refund Procedure

Once your refund request has been approved:

We will process the refund to the original payment method used for the purchase
Refunds typically take 10-14 business days to appear in your account, depending on your payment provider
You will receive email confirmation when the refund has been processed
If the original payment method is no longer available, we will contact you to arrange an alternative refund method
For partial refunds, the refund amount will be calculated based on work completed and circumstances of the return

If you do not receive your refund within the stated timeframe, please contact us immediately so we can investigate.

Quality Assurance

We maintain strict quality control measures to minimize the need for refunds. If you believe the translation does not meet agreed standards, please contact us immediately so we can address your concerns and find an appropriate solution.

General Legal Requirements

This Return Policy is designed to comply with UK consumer protection legislation, including:

Consumer Rights Act 2015: Provides rights for consumers regarding the quality of services and remedies for unsatisfactory services
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: Governs cancellation rights for distance contracts
Consumer Protection from Unfair Trading Regulations 2008: Protects consumers from unfair commercial practices
Data Protection Act 2018 and UK GDPR: Governs how we handle your personal data in relation to returns and refunds

Your statutory rights as a consumer are not affected by this policy. If you are a business customer, different terms may apply as specified in our Terms of Use.

If you believe we have not complied with your legal rights, you may:

Contact us to resolve the matter
Seek advice from Citizens Advice or other consumer protection organizations
Report the matter to Trading Standards
Pursue legal remedies through the courts if necessary

Dispute Resolution

If you are not satisfied with our resolution of a return or refund request, we encourage open communication to reach a mutually acceptable solution. Our dispute resolution process includes:

Internal Review: A senior member of our team will review your case if you are not satisfied with the initial response
Mediation: We may agree to mediation through a mutually acceptable mediator
Alternative Dispute Resolution: You may refer the matter to an approved alternative dispute resolution scheme
Legal Proceedings: All disputes will ultimately be handled in accordance with our Terms of Use and applicable UK law, subject to the exclusive jurisdiction of the courts of England and Wales

We are committed to resolving disputes fairly and in accordance with UK consumer protection law.

Changes to Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the modified policy.

Contact Us

For questions about returns, cancellations, or refunds, please contact us at:

Flamehandmadeal
8 Christchurch Rd, Bournemouth BH1 3NA, United Kingdom
Email: supportY3mxs9K1m
Phone: +441202554320